Reward great service
Customers can recognize excellent service quickly and conveniently, with an optional cashless tip.
Digital tipping + real-time guest feedback
More tips for professionals. More profit for businesses.
Cashless tipping and real-time feedback that help professionals earn more and businesses improve service, recover unhappy customers, and grow revenue.
I'm a Professional
Start collecting tips
I run a Business
Grow my business
Easy for guestsInstant feedbackReward great serviceIncrease revenue
Built for better service and better business
Aplauso connects customer appreciation with actionable insight, helping professionals earn more and businesses respond while the experience still matters.
Real-time feedback
Timely feedback helps businesses see concerns while there may still be an opportunity to respond.
Know your top performers
See the people, teams, and service areas consistently creating strong customer experiences.
Better service, healthier business
Recognition, clearer service signals, and well-managed recovery can support retention, repeat business, and profitability.
Industries we serve
Purpose-built for service. Flexible for every team.
Hotels
Digital tipping and guest feedback for hotel teams
Resorts
Property-wide coverage for high-touch guest experiences
Tours & Transportation
For drivers, guides, shuttles, and passenger operations
Fitness, Beauty & Wellness
Connect recognition, feedback, and service context
Banquets & Catering
Shared recognition and feedback for event teams
Entertainment
Cashless appreciation and audience feedback for performers
Home Services
Digital tipping for crews and field service professionals
Simple for customers. Powerful for teams.
One connected flow makes recognition easy, keeps tipping optional, and gives businesses service context they can act on.
1. Rate
Customers rate their experience in seconds.
2. Recognize and tip
They can recognize the person or team who helped them and leave an optional cashless tip.
3. Respond
Positive feedback reaches the right people, while configured recovery paths can route concerns for follow-up.
4. Improve
Businesses use feedback, recognition, and performance trends to make better service decisions.
Choose your path
One platform. Two ways to grow.
Aplauso gives professionals a clear path to recognition and businesses a clear view of service. Neither side is an afterthought.
Aplauso Solo
For independent professionals
Make it easier for customers to recognize your work, leave feedback, and tip without cash or a guest app.
- Create a professional tipping profile
- Accept optional cashless tips
- Collect ratings and recognition
- Share one simple code or link
- Build a visible history of great service
Aplauso Business
For service businesses
Connect customer feedback, employee recognition, tipping, and configured service recovery in one platform.
- Recognize strong staff performance
- Receive configured service alerts
- Give recovery work a clear owner
- Compare teams, roles, or locations
- Improve service with supporting evidence
The operator view
Turn every customer interaction into useful insight
See recognition, ratings, tip activity, service issues, and team performance in one place, while there may still be time to act.
Compare teams, roles, and locations
Keep evidence and response volume visible
Give supported recovery work an owner
Good morning
Service overview
Overall rating today
4.7
Based on illustrative responses
Recognition activity
84
Illustrative recognitions this week
Service momentum
Improving
Illustrative weekly trend
Weekly rating trend
Illustrative service signal
M
T
W
T
F
S
S
Recovery alert · Demo
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
Awaiting an eligible owner
Service recovery
Fix the experience before it becomes a lost customer
Traditional surveys often arrive too late. Aplauso can give businesses a chance to respond while the customer is still present, engaged, and open to a resolution.
Timely notificationsConfigurable escalationRole and location contextClosed-loop follow-upRecovery history
Recovery alert · Illustrative
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
- 01
A concern is shared
A customer submits a low rating or private note.
- 02
The right owner sees it
Configured routing and scope help surface the concern to an eligible manager.
- 03
The business responds
The owner can acknowledge, investigate, and record actions.
- 04
The loop is documented
Notes, status, resolution, and lifecycle history stay connected.
Recovery support depends on configuration, scope, and user permissions. It does not guarantee every concern will be resolved.
A clearer service moment
A better moment for customers. Better information for businesses.
Aplauso closes the gap between appreciation, feedback, and the people who can use it.
Without Aplauso
- Customers leave without an easy way to tip
- Feedback arrives after the moment has passed
- Private concerns have no clear recovery path
- Great employees are easy to overlook
- Managers rely on fragmented information
With Aplauso
- Customers can recognize service in seconds
- Managers can receive feedback while context is fresh
- Configured recovery gives follow-up an owner
- Strong service patterns become visible
- Recognition, feedback, and trends connect in one view
Platform capabilities
Everything needed to recognize, respond, and improve
A practical set of connected tools for professionals, service teams, and multi-location operators.
Codes and shareable links
No customer app required
Individual and team profiles
Optional cashless tipping
Ratings and private feedback
Configured manager alerts
Staff recognition
Multi-location hierarchy
Role and department reporting
Analytics and trends
Service recovery workflows
Governed tip distribution
Availability and visibility depend on rollout configuration, account scope, permissions, and supported workflows.
Frequently asked questions
Clear answers before you start
The essentials for professionals, service teams, and operators.
Do customers need to download an app?
No. Customers open the Aplauso experience from their phone and can rate, recognize, and optionally tip without installing an app.
Can I use Aplauso if I work independently?
Yes. Aplauso Solo gives independent professionals a profile, a shareable reward code or link, activity, recognition, and tipping tools.
What does Aplauso give a service business?
Aplauso Business connects permitted rating evidence, recognition, team and location comparisons, trends, and supported recovery workflows.
Is every customer required to leave a tip?
No. Tipping is optional. The guest flow starts with the service experience and supports appropriate feedback and recovery paths.
Ready to see the impact?
Choose the Aplauso experience built for you.
I'm a Professional
Start collecting tips
I run a Business
Improve service and grow