Know What Guests Think.Before They Check Out.
Aplauso gives hotel management real-time guest feedback and digital tipping so you can fix issues instantly, recognize exceptional staff, and turn every guest into a 5-star reviewer, all while boosting employee morale and retention.
Live Hotel Stats
Staff Tips This Week
$
Issues Resolved Today
Guest Satisfaction
Active Rooms
The Challenges Hotel Operators Face
Your hotel staff work hard to create memorable stays, but delayed feedback and outdated tipping systems prevent you from delivering truly exceptional experiences.
Guest Issues Surface Too Late
You learn about room problems, slow service, or maintenance issues after checkout, when the guest is writing a 1-star review you can't fix.
Cash-Dependent Tipping
Housekeeping, valet, concierge rarely get tipped because guests don't carry cash anymore. Your best staff miss earnings they deserve.
High Staff Turnover
Without competitive earnings and recognition, experienced staff leave for better opportunities. Training new employees is expensive and disruptive.
No Real-Time Feedback Loop
Traditional surveys come days after checkout. You can't fix current guest problems or recognize staff excellence while it matters.
Blind Spots Across Departments
Front desk, housekeeping, maintenance, concierge. You have no unified view of performance or guest sentiment across your property.
Missed Recovery Opportunities
Unhappy guests leave without giving you a chance to make things right. A simple gesture during their stay could have turned 2 stars into 5.
Real-Time Alerts. Digital Tips. Happy Guests.
QR codes in every room. Instant guest feedback. Alerts sent directly to management. Fix problems before checkout and reward exceptional service.
QR Codes in Every Room
Place QR codes on nightstands, bathroom mirrors, or welcome cards. Guests scan to rate their stay, tip staff, and report issues, all in 30 seconds.
Instant Alerts for Management
Low ratings or complaints trigger immediate SMS/email alerts to managers. Fix the problem before checkout and turn 2-star experiences into 5-star recoveries.
Staff Earn Digital Tips
Housekeeping, valet, concierge all get tipped digitally via Apple Pay or credit card. Money hits their accounts in 24-48 hours. No cash needed.
Management Alert Dashboard
Room 312 - Low Rating
2 STARS"AC not working, room too hot"
⏰ 8 minutes ago • Guest still checked in
Room 218 - Feedback
3 STARS"Breakfast options limited"
⏰ 45 minutes ago
Maria (Housekeeping)
5 STARS + $15 TIP"Room spotless, extra towels much appreciated!"
⏰ 1 hour ago • Room 425
Perfect for Every Hotel Department
From front desk to housekeeping to valet, Aplauso works for every team member at your property.
Front Desk
Check-in/out, concierge, guest services
Housekeeping
Room cleaning, turndown service, amenities
Valet & Bellhop
Parking, luggage assistance, vehicle care
Management
Operations, guest experience, staff oversight
Everything Your Hotel Needs
Purpose-built features for hotel operators managing guest experiences and staff performance.
Real-Time Problem Alerts
Low ratings or complaints trigger instant SMS/email to management. Fix issues while guests are still on property.
Instant Digital Tipping
Guests tip via Apple Pay, Google Wallet, or card. Staff get paid in 24-48 hours directly to their bank accounts.
Multi-Property Management
Manage tips, ratings, and staff performance across all your properties from one centralized dashboard.
Guest Satisfaction Tracking
See satisfaction scores by department, room type, shift, or any metric. Know what's working and what needs fixing.
Staff Recognition System
Identify top performers across all departments. Reward excellence. Keep your best staff motivated and loyal.
Automated Review Requests
Happy guests who rate 5 stars are prompted to leave Google/TripAdvisor reviews automatically.
Real Results from Real Hotels
Harbor Heights Hotel
142 rooms • Boutique waterfront property
"We used to find out about broken AC units or dirty rooms from 1-star reviews posted days after checkout. With Aplauso, we get instant alerts while guests are still here. We've resolved 140+ issues in real-time, turned dozens of potential 2-star experiences into 5-star recoveries, and our housekeeping staff finally earn the tips they deserve. Our Google rating jumped from 3.9 to 4.7 in three months."
The Breakthrough Moment
"A guest submitted a 2-star rating at 9 AM complaining about noise from the pool area. I got an alert on my phone, personally visited their room with a complimentary upgrade within 20 minutes, and they changed their rating to 5 stars before checkout. That same day, three more similar recoveries happened. We realized we'd never have to read another preventable negative review again."
Launch Across Your Property in Days
From signup to staff earning tips and guests giving feedback, get your entire hotel on Aplauso in under two weeks.
Sign Up & Configure
30 minutesCreate your account, add room details, and import staff profiles. Set up alert rules and customize your branding.
Deploy QR Codes
2-3 daysWe ship waterproof QR code cards for nightstands, mirrors, or welcome packets. Place them in rooms and go live instantly.
Staff Onboarding
1-2 daysQuick 10-minute training per staff member. They download the app, connect their bank account, and start earning tips immediately.
Go Live & Optimize
OngoingMonitor your dashboard to see guest satisfaction trends, resolve issues in real-time, and recognize top performers.