Aplauso for hotels

Help every guest recognize the people who made the stay better.

Aplauso gives hotel guests one easy way to tip, rate, or share feedback across the stay while helping operators see the service story behind the room number.

Try the Guest Experience Plan a Focused Rollout

No guest appIndividual or team recognitionFeedback during the stay

Designed for both sides of service

Live

For service pros

More ways for great work to be rewarded

For guests

A simple way to say thank you

For operators

A live view of the guest experience

For the brand

Stronger teams and stronger reputation

The Aplauso effect

More recognition. Better signals. Stronger service.

Where the opportunity lives

Recognition gets lost in the moments hotel teams create every day.

Aplauso belongs at the point where the guest feels the value, not only where payment happens.

Inside the room

Make housekeeping and in-room service recognizable even when the guest never meets the person who helped them.

At arrival and departure

Give valet, bell, front-desk, and concierge teams a natural recognition moment around the guest journey.

Across amenities

Connect pools, spas, dining, and other on-property service to the people and teams creating the experience.

When something needs attention

Let feedback reach the operation while the guest is still on property and context is still available.

The people behind the experience

Let guests recognize the work the way it actually happened.

Aplauso can direct recognition to an individual, role, or shared team without asking the guest to understand the organization behind the service.

Housekeeping

Valet and parking

Bell and luggage

Front desk

Concierge

Shared hotel teams

One interaction, more value

The tip matters. The context makes it more useful.

Aplauso creates a better earning opportunity for the service professional and a clearer service signal for the operation.

More earning moments

Guests who do not carry cash still have a practical way to recognize excellent service.

Recognition with a name

Connect appreciation to the individual, role, or department that created the experience.

Feedback before checkout

Surface a service gap while the hotel may still have an opportunity to respond.

A clearer operating picture

See patterns across touchpoints instead of relying on one property-wide score.

A rollout you can learn from

Start with one hotel moment where gratitude is high and cash access is low.

A focused first rollout gives the property a credible baseline without asking every department to change at once.

Choose the touchpoint

Start with a department such as housekeeping, valet, or bell where service ownership is clear.

Place recognition naturally

Use a room card, desk sign, badge, or post-stay message that fits the guest journey.

Review the full result

Look at participation, tips, guest feedback, team response, and operational usefulness together.

Straight answers

Questions hotel teams ask

Do hotel guests need to download an app?

No. Guests scan a QR code and complete the experience in their mobile browser.

Can guests recognize housekeeping without meeting them?

Yes. The room or stay can connect the guest to the relevant person, role, or housekeeping team.

Can a hotel support both individual and shared-team recognition?

Yes. The experience can reflect different service models across departments and touchpoints.

Can we begin with one property or department?

Yes. A focused pilot is the clearest way to learn where Aplauso creates value before expanding.

Keep exploring

A better service moment starts here

Make great hotel service easier to recognize.

Try the guest experience, then shape a focused rollout around the service moment where appreciation is strongest.

Try the Guest Experience Talk With Aplauso