How Sarah Lee Increased Monthly Tips from $280 to $1,340
An independent massage therapist eliminated awkward tip conversations, increased rebookings by 73%, and nearly quintupled her monthly tip income.
Results at a Glance
The Challenge
Sarah Lee had built a successful independent massage therapy practice in Seattle, but she faced challenges common to wellness professionals working solo.
Key Issues:
- •Uncomfortable asking for tips made the end of sessions awkward, and many clients didn't carry cash
- •Inconsistent rebookings because clients would say "I'll call you" but then forget
- •Limited Google reviews meant potential clients couldn't see all the positive feedback she was getting verbally
- •No systematic way to collect client feedback or know which treatments were most valued
"I was uncomfortable asking for tips, and half my clients didn't carry cash anyway," says Sarah. "My tips were unpredictable, averaging maybe $70 per week."
The Aplauso Solution
Sarah placed an Aplauso QR code card on her desk where clients could see it after each session.
Step 1: Simple QR Code Display
Placed a small branded QR code card on her desk with text: "Enjoyed your session? Scan to tip and book your next visit!"
- ✓ No awkward verbal ask required
- ✓ Clients could tip privately and easily
- ✓ Professional and non-intrusive
Step 2: Seamless Experience
When clients scan, they can tip via Apple Pay, rate their experience, and book their next session in one flow.
- ✓ Takes 30 seconds total
- ✓ Integrated with her booking calendar
- ✓ Automatic review requests for 5-star experiences
Step 3: Client Insights
Dashboard showing which treatments clients loved most, feedback trends, and rebooking rates.
- ✓ See which services get highest ratings
- ✓ Read client appreciation messages
- ✓ Track client retention automatically
The Results
Within 90 days, Sarah saw transformative improvements across her practice:
The Aha Moment
"A regular client left me a 5-star rating and $25 tip, then immediately booked her next three sessions, all in under a minute. That's when I realized Aplauso wasn't just a tip tool, it was my entire client retention strategy."
— Sarah Lee, LMT
Key Takeaways for Wellness Pros
Digital tipping removes awkward conversations and cash requirements.
Immediate rebooking option dramatically increases client retention.
Happy clients prompted to review means steady stream of social proof.
Client feedback shows which treatments deliver the most value.
Ready to Transform Your Practice?
Join wellness professionals earning 5x more in tips with Aplauso.