01Staff retentionRecognition your people can feel
Great work stops going unnoticed. Staff see the ratings, kind words, and tips that guests leave for them, and managers can celebrate it by name.
Aplauso for service businesses
Hear every guest.Reward every great shift.
Every shift, guests decide what they will post and whether they will come back. With one scan, they rate the service and thank the person who helped them, and a low rating reaches a manager privately first.
No subscription. Your people keep 90% of every original tip. Explore solutions
- No customer app required
- No subscription or setup fee
- Built for teams and locations
Guest moment
No appHow was your experience?
Evidence ready to review
Compare the signal, its coverage, and the next useful action.
Why owners choose Aplauso
What’s at stake every shift
Your reputation, your people, and how guests feel about you are decided one shift at a time. Aplauso turns every guest response into recognition for your team, a private heads-up for managers, and a clear view for you.
01Staff retention
02Guest satisfactionSee how service feels as guests respond
Ratings and comments arrive with the person, team, and location attached, so you know what is working today instead of waiting for a quarterly survey.
03Service recoveryCatch a rough moment before it goes public
A low rating opens a private path instead of a public one. Configured Recovery gives follow-up an owner, notes, and a clear history.
04Growth momentsMake the most of every great moment
After a positive rating, offer a public-review next step where configured, and learn which people, places, and moments guests love most.
What waiting costs
Tonight’s unhappy guest is tomorrow’s review.
Every shift you can’t hear your guests, problems go public, great people go unnoticed, and you find out last.
Self-serve setup. No subscription or setup fee.
Reviews you never saw coming
A low rating reaches a manager privately first, so you have a chance to make it right before it goes online.
Great people who feel invisible
The people who make guests happy want their work noticed. Show them by name, with the guest’s words and tips attached.
Guests who leave unhappy and silent
Know how guests felt today, by person, team, and location, instead of waiting for next quarter’s survey.
How it works
From a guest's phone to your dashboard
No hardware and no guest app. A code where service ends is all it takes.
- 1
Guests scan and rate
A code on a table tent, room card, receipt, or badge opens a quick rating. No app and no account.
- 2
The right person is recognized
Kind words and tips reach the person or team who served them, following the tip-sharing rules you publish.
- 3
You see it and act
Managers see feedback by person, team, and location. A low rating opens a private follow-up first.
Business dashboard
Your whole operation, one clear view
Ratings, comments, recognition, and follow-ups by person, team, and location, ready when you are.
Good morning
Service overview
Demo location filter: Harbour Hotel · All teams
Overall rating today
4.7
Based on recent responses
Recognition activity
84
Recognition this week
Service momentum
Improving
Weekly trend
Weekly rating trend
Service signal
M
T
W
T
F
S
S
Recovery alert · Demo
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
Awaiting an eligible owner
Aplauso Business
Service recovery
Catch a rough moment before it goes public
Tonight’s unhappy guest is tomorrow’s review. A low rating opens a private path to a manager first, and configured Recovery gives each item an owner, notes, and a clear history.
- 1A guest signal is recorded
- 2An eligible manager can review the item
- 3Follow-up actions can be recorded
- 4The item lifecycle is documented
Aplauso Business
Team recognition
Celebrate great work by name
Great people want to work where great work gets noticed. See who guests recognize and what they said, by person, team, role, and location, without turning personal tips into a leaderboard.
- Recognition
- Coaching context
- Celebration
- Evidence confidence
- Team development
Aplauso Business
Tip sharing
Shared-team tips with clear rules
Support direct recognition and governed shared-tip policies while keeping the customer experience simple and exact individual earnings personal.
- Individual recognition
- Published sharing policies
- Role and assignment eligibility
- Policy version history
- Allocation-time enforcement
- Amount-free manager views
Scale without losing context
Start with one team or scale across the operation
The same Business workspace can reflect the hierarchy and permissions your service model needs.
Team
For one department, crew, venue, or customer-facing team.
- People and role context
- Recognition visibility
- Scoped recovery ownership
Location
For a hotel, resort, studio, service branch, or operating location.
- Department comparisons
- Location-level administration
- Shared reporting period
Organization
For multi-location groups, brands, management companies, or larger operations.
- Property comparisons
- Centralized evidence
- Capability-based access
Getting started
Set it up yourself, at your pace
Self-serve setup, no hardware, and no guest app. Prefer a guided launch? We will map it with you.
- Step 01
Create your workspace
Add your locations, departments, and teams at no cost.
- Step 02
Invite your people
Team members join with their own profile and code.
- Step 03
Place your codes
Put codes where service ends: table tents, room cards, receipts, and badges.
- Step 04
Review and act
See feedback by person, team, and location, and follow up where it is needed.
Industry flexibility
Built for service-driven industries
Flexible for people, teams, departments, locations, and property-wide operations.
Hotels
Tipping and feedback across housekeeping, valet, bell, concierge, and guest services.
Resorts
Property-wide recognition and service insight across high-touch guest journeys.
Tours & Transportation
For drivers, guides, shuttle teams, passenger operations, and destination experiences.
Fitness, Beauty & Wellness
Connect recognition and feedback to trainers, stylists, practitioners, and front-desk teams.
Banquets & Catering
Support shared recognition across event, banquet, kitchen, and service teams.
Entertainment
Enable cashless appreciation and audience feedback for performers, venues, and teams.
Home Services
Give customers an easy way to recognize crews, technicians, cleaners, and installers.
Your industry
If people create the experience, Aplauso can help recognize it.
View all industriesBuilt on trust
Serious about the details that matter.
Recognition only works when people trust where it goes. These safeguards are part of the product today.
Specialists handle sensitive payment details
Stripe and connected payment services process full card and bank-account details. Aplauso does not store full card numbers or full bank-account numbers.
Earnings are not an operator scoreboard
Business performance views focus on service evidence, response volume, confidence, and recognition activity rather than exposing an individual’s exact tip earnings.
Protected connections
Aplauso and its service providers use encrypted connections for data in transit.
Guests share only what they choose
No Aplauso account is needed, and tipping is always optional.
Shape your next step
See how Aplauso would work for your business
Tell us about your operation and we’ll tailor the next step around your industry, teams, and goals.
Product truth first
We’ll map supported capabilities and clear boundaries.
Built around the operation
Your hierarchy, touchpoints, and policies shape the path.
A useful next step
Choose a walkthrough, pricing conversation, pilot discussion, or more information.
Rather do it yourself? Start Business setup
Questions, answered
Business FAQ
Clear answers about the customer experience, Business workspace, recovery, tip privacy, rollout, and pricing.
No. Customers can respond from the mobile web experience opened by a shared code or link.
Yes. The Business workspace supports organization, property, department, and outlet scopes, with permissions and reporting context appropriate to each level.
Yes. A configured experience can connect recognition to an individual or shared team while preserving the service context.
Aplauso supports governed tip-sharing policies with roles, assignments, published versions, and allocation history. The right setup depends on your operation and local requirements.
When configuration, scope, and permissions allow, a concerning guest signal can appear in the Business recovery queue and notification experience. An eligible manager can review the evidence, take ownership, add notes, and record the item lifecycle.
No. Exact individual tip earnings stay personal. Business views focus on recognition, participation, policy, and operating evidence.
It depends on your hierarchy, guest touchpoints, tipping rules, and rollout scope. Aplauso starts by mapping those requirements with you instead of promising a one-size-fits-all timeline.
Aplauso charges businesses no subscription, setup fee, or per-seat price. Aplauso keeps 10% of each original tip, which covers card processing, payment network fees, and running the service. The other 90% goes to your people under the tip-sharing rules you publish, and the transaction shows the details.