Motivate and retain staff
Make great service visible and give customers a simple way to recognize the people who helped them.
Aplauso for service businesses
Turn guest feedback into better service and stronger growth.
Aplauso combines cashless tipping, real-time feedback, employee recognition, and service recovery so your team can respond faster and continuously improve the customer experience.
- No customer app required
- Timely service alerts
- Built for teams and locations
Guest moment
No appHow was your experience?
Evidence ready to review
Compare the signal, its coverage, and the next useful action.
Built for service-driven industries
Business outcomes
One customer interaction. Four business advantages.
Connect the service moment to recognition, recovery, evidence, and the next useful decision.
Recover unhappy customers
Receive timely feedback and alert the right manager while there may still be an opportunity to resolve the issue.
Know who delivers great service
See recognition, ratings, and service trends by employee, team, department, location, or role.
Improve revenue-driving experiences
Use better service insight to support loyalty, repeat business, reviews, and operational performance.
The connected loop
From customer experience to business action
A simple response becomes useful context for the people serving the customer and the leaders improving the operation.
1. Invite
Customers scan a code, open a link, or enter through an existing service touchpoint.
2. Rate and recognize
They rate the experience, recognize a person or team, leave feedback, and can add a tip.
3. Route
Recognition reaches the right people and configured concerns reach an eligible manager.
4. Respond
Managers review the context, follow up, and record what happened.
5. Improve
Leaders use trends and evidence to improve service, recognition, training, and operations.
Service alert
Customer requested follow-up
- Location
- Harbour Hotel
- Department
- Housekeeping
- Room
- 418
- Rating
- 2 of 5
- Submitted
- 4 minutes ago
View detailsTake action
Platform capabilities
Powerful tools for every part of your operation
Aplauso connects the customer moment to the people, policies, evidence, and follow-up that shape better service.
Guest experience
Make responding feel effortless
- Optional cashless tipping
- Ratings and private feedback
- No customer app required
- Individual or team recognition
- Branded codes and links
Team recognition
Make excellent service visible
- Employee and team profiles
- Recognition notifications
- Performance evidence
- Recognition history
- Department and role context
Service recovery
Give rough moments an owner
- Timely service alerts
- Configurable scope and routing
- Assignment and acknowledgement
- Follow-up notes and actions
- Resolution lifecycle history
Business intelligence
See the pattern behind the moment
- Ratings and feedback trends
- Team and location comparisons
- Recognition activity
- Evidence-aware dashboards
- Reporting-period filters
Business dashboard
See what is happening while it still matters
Aplauso gives managers and leaders a timely view of customer sentiment, team recognition, service issues, and performance across the operation.
Good morning
Service overview
Overall rating today
4.7
Based on recent responses
Recognition activity
84
Recognition this week
Service momentum
Improving
Weekly trend
Weekly rating trend
Service signal
M
T
W
T
F
S
S
Recovery alert · Demo
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
Awaiting an eligible owner
Service recovery
Respond before disappointment becomes departure
Traditional surveys often explain what went wrong after the customer is gone. Aplauso helps surface concerns while there may still be time to respond.
- 1Customer submits concern
- 2Eligible manager sees the signal
- 3The team follows up
- 4Resolution is recorded
- Timely notifications
- Location and department context
- Assignment
- Follow-up notes
- Resolution status
Recognition and workforce insight
Know who creates the experiences customers remember
Aplauso connects recognition to the employees, teams, roles, and locations responsible for the customer experience.
Make strong service visible for celebration, coaching, and team development, without turning personal tip earnings into a manager leaderboard.
- Recognition
- Coaching context
- Celebration
- Evidence confidence
- Team development
Governed tip sharing
Flexible tipping for real service operations
Support direct recognition and governed shared-tip policies while keeping the customer experience simple and exact individual earnings personal.
- Individual recognition
- Published sharing policies
- Role and assignment eligibility
- Policy version history
- Allocation-time enforcement
- Amount-free manager views
Industry flexibility
Built for service-driven industries
Flexible for people, teams, departments, locations, and property-wide operations.
Hotels
Tipping and feedback across housekeeping, valet, bell, concierge, and guest services.
Resorts
Property-wide recognition and service insight across high-touch guest journeys.
Tours & Transportation
For drivers, guides, shuttle teams, passenger operations, and destination experiences.
Fitness, Beauty & Wellness
Connect recognition and feedback to trainers, stylists, practitioners, and front-desk teams.
Banquets & Catering
Support shared recognition across event, banquet, kitchen, and service teams.
Entertainment
Enable cashless appreciation and audience feedback for performers, venues, and teams.
Home Services
Give customers an easy way to recognize crews, technicians, cleaners, and installers.
Scale without losing context
Start with one team or scale across the operation
The same Business workspace can reflect the hierarchy and permissions your service model needs.
Team
For one department, crew, venue, or customer-facing team.
- People and role context
- Recognition visibility
- Scoped recovery ownership
Location
For a hotel, resort, studio, service branch, or operating location.
- Department comparisons
- Location-level administration
- Shared reporting period
Organization
For multi-location groups, brands, management companies, or larger operations.
- Property comparisons
- Centralized evidence
- Capability-based access
Guided launch
A launch built around your operation
Map the service moment, configure the right boundaries, and move from a focused rollout to evidence-led improvement.
- 1
Understand your operation
Clarify the people, places, roles, and service moments.
- 2
Design the customer flow
Choose where customers meet the Aplauso experience.
- 3
Configure people and teams
Reflect the operation’s hierarchy and permissions.
- 4
Configure tipping and feedback
Align recognition, policy, and feedback paths.
- 5
Launch and train
Prepare the team and start with a clear scope.
- 6
Measure and improve
Review evidence and decide the next useful action.
Shape your next step
See how Aplauso would work for your business
Tell us about your operation and we’ll tailor the next step around your industry, teams, and goals.
Product truth first
We’ll map supported capabilities and clear boundaries.
Built around the operation
Your hierarchy, touchpoints, and policies shape the path.
A useful next step
Choose a walkthrough, pricing conversation, pilot discussion, or more information.
Business pricing
Pricing designed around your operation
Business pricing can account for your locations, teams, employees, and required capabilities. We do not publish a one-size-fits-all price that may not reflect your rollout.
Questions, answered
Business FAQ
Clear answers about the customer experience, Business workspace, recovery, tip privacy, rollout, and pricing.
No. Customers can respond from the mobile web experience opened by a shared code or link.
Yes. The Business workspace supports organization, property, department, and outlet scopes, with permissions and reporting context appropriate to each level.
Yes. A configured experience can connect recognition to an individual or shared team while preserving the service context.
Aplauso supports governed tip-sharing policies with roles, assignments, published versions, and allocation history. The right setup depends on your operation and local requirements.
Configured recovery signals can appear in the Business recovery queue and notification experience so an eligible manager can review the evidence, take ownership, add notes, and record resolution.
No. Exact individual tip earnings stay personal. Business views focus on recognition, participation, policy, and operating evidence.
It depends on your hierarchy, guest touchpoints, tipping rules, and rollout scope. Aplauso starts by mapping those requirements with you instead of promising a one-size-fits-all timeline.
Business pricing is shaped around the operation, including locations, teams, employees, and required capabilities. Request pricing for a tailored next step.
A better service loop
Ready to see Aplauso in action for your business?
See how Aplauso can connect recognition, tipping, feedback, and service recovery across your operation.
- Personalized walkthrough
- No commitment
- Built around your operation