Recognition with service context
A configured guest experience can connect recognition to an eligible person or team while preserving permitted service context.
Aplauso for service businesses
See guest feedback with permitted service context.
Aplauso connects optional digital tipping, guest feedback, employee recognition, permitted service context, and configured Recovery workflows for eligible service teams.
- No customer app required
- Configured service alerts
- Built for teams and locations
Guest moment
No appHow was your experience?
Evidence ready to review
Compare the signal, its coverage, and the next useful action.
Built for service-driven industries
Business capabilities
One guest flow. Four connected capabilities.
Connect the guest flow to recognition, configured Recovery, evidence, and the next useful decision.
Configured Recovery workflows
When configuration, scope, and permissions allow, a concerning guest signal can become an owned Recovery item with notes, actions, and lifecycle history.
Review permitted service evidence
Review recognition, ratings, and service trends for the people, teams, departments, locations, and roles within your permitted scope.
Support the next useful decision
Use recorded service evidence and trends to decide which follow-up, recognition, coaching, or operating action is appropriate.
The connected loop
From a guest response to permitted business context
A guest response can become recorded context for eligible service teams and their next decision.
1. Invite
Customers scan a code, open a link, or enter through an existing service touchpoint.
2. Rate and recognize
They can rate the experience, recognize a person or team, leave feedback, and choose an optional tip where configured.
3. Route
Configured recognition and concerning guest signals can be routed to eligible people and managers.
4. Review and record
Eligible managers can review the permitted service context and record supported follow-up actions.
5. Review evidence
Leaders can review recorded trends and evidence before choosing the next useful action.
Service alert
Customer requested follow-up
- Location
- Harbour Hotel
- Department
- Housekeeping
- Room
- 418
- Rating
- 2 of 5
- Submitted
- 4 minutes ago
View detailsTake action
Platform capabilities
Connected tools for service operations
Aplauso connects a guest response to permitted people, policies, recorded evidence, and configured follow-up.
Guest experience
Guest feedback with service context
- Optional digital tipping
- Guest ratings and private feedback
- No customer app required
- Individual or team recognition
- Branded codes and links
Team recognition
Recognition with team context
- Employee and team profiles
- Recognition notifications
- Service evidence
- Recognition history
- Department and role context
Service recovery
Configured Recovery workflows
- Configured service alerts
- Configurable scope and routing
- Assignment and acknowledgement
- Follow-up notes and actions
- Resolution lifecycle history
Business intelligence
Review service evidence
- Ratings and feedback trends
- Team and location comparisons
- Recognition activity
- Evidence-aware dashboards
- Reporting-period filters
Business dashboard
Review recorded service evidence
Eligible managers and leaders can review recorded guest feedback, team recognition, and service evidence across their permitted scope.
Good morning
Service overview
Overall rating today
4.7
Based on recent responses
Recognition activity
84
Recognition this week
Service momentum
Improving
Weekly trend
Weekly rating trend
Service signal
M
T
W
T
F
S
S
Recovery alert · Demo
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
Awaiting an eligible owner
Service recovery
Configured Recovery with documented follow-up
When configuration, scope, and permissions allow, a concerning guest signal can become an owned Recovery item with status, notes, recorded actions, and lifecycle history.
- 1A guest signal is recorded
- 2An eligible manager can review the item
- 3Follow-up actions can be recorded
- 4The item lifecycle is documented
- Configured notifications
- Location and department context
- Assignment
- Follow-up notes
- Item status
Recognition and workforce insight
Review recognition with team context
Aplauso can connect recognition to eligible employees, teams, roles, and locations within permitted service context.
Review recognition alongside service context for celebration, coaching, and team development, without turning personal tip earnings into a manager leaderboard.
- Recognition
- Coaching context
- Celebration
- Evidence confidence
- Team development
Governed tip sharing
Flexible tipping for real service operations
Support direct recognition and governed shared-tip policies while keeping the customer experience simple and exact individual earnings personal.
- Individual recognition
- Published sharing policies
- Role and assignment eligibility
- Policy version history
- Allocation-time enforcement
- Amount-free manager views
Industry flexibility
Built for service-driven industries
Flexible for people, teams, departments, locations, and property-wide operations.
Hotels
Tipping and feedback across housekeeping, valet, bell, concierge, and guest services.
Resorts
Property-wide recognition and service insight across high-touch guest journeys.
Tours & Transportation
For drivers, guides, shuttle teams, passenger operations, and destination experiences.
Fitness, Beauty & Wellness
Connect recognition and feedback to trainers, stylists, practitioners, and front-desk teams.
Banquets & Catering
Support shared recognition across event, banquet, kitchen, and service teams.
Entertainment
Enable cashless appreciation and audience feedback for performers, venues, and teams.
Home Services
Give customers an easy way to recognize crews, technicians, cleaners, and installers.
Scale without losing context
Start with one team or scale across the operation
The same Business workspace can reflect the hierarchy and permissions your service model needs.
Team
For one department, crew, venue, or customer-facing team.
- People and role context
- Recognition visibility
- Scoped recovery ownership
Location
For a hotel, resort, studio, service branch, or operating location.
- Department comparisons
- Location-level administration
- Shared reporting period
Organization
For multi-location groups, brands, management companies, or larger operations.
- Property comparisons
- Centralized evidence
- Capability-based access
Guided launch
A launch built around your operation
Map the service moment, configure the right boundaries, and start with a focused rollout grounded in available evidence.
- 1
Understand your operation
Clarify the people, places, roles, and service moments.
- 2
Design the customer flow
Choose where customers meet the Aplauso experience.
- 3
Configure people and teams
Reflect the operation’s hierarchy and permissions.
- 4
Configure tipping and feedback
Align recognition, policy, and feedback paths.
- 5
Launch and train
Prepare the team and start with a clear scope.
- 6
Review evidence and decide
Review evidence and decide the next useful action.
Shape your next step
See how Aplauso would work for your business
Tell us about your operation and we’ll tailor the next step around your industry, teams, and goals.
Product truth first
We’ll map supported capabilities and clear boundaries.
Built around the operation
Your hierarchy, touchpoints, and policies shape the path.
A useful next step
Choose a walkthrough, pricing conversation, pilot discussion, or more information.
Business pricing
Pricing designed around your operation
Business pricing can account for your locations, teams, employees, and required capabilities. We do not publish a one-size-fits-all price that may not reflect your rollout.
Questions, answered
Business FAQ
Clear answers about the customer experience, Business workspace, recovery, tip privacy, rollout, and pricing.
No. Customers can respond from the mobile web experience opened by a shared code or link.
Yes. The Business workspace supports organization, property, department, and outlet scopes, with permissions and reporting context appropriate to each level.
Yes. A configured experience can connect recognition to an individual or shared team while preserving the service context.
Aplauso supports governed tip-sharing policies with roles, assignments, published versions, and allocation history. The right setup depends on your operation and local requirements.
When configuration, scope, and permissions allow, a concerning guest signal can appear in the Business recovery queue and notification experience. An eligible manager can review the evidence, take ownership, add notes, and record the item lifecycle.
No. Exact individual tip earnings stay personal. Business views focus on recognition, participation, policy, and operating evidence.
It depends on your hierarchy, guest touchpoints, tipping rules, and rollout scope. Aplauso starts by mapping those requirements with you instead of promising a one-size-fits-all timeline.
Business pricing is shaped around the operation, including locations, teams, employees, and required capabilities. Request pricing for a tailored next step.
A documented service loop
Ready to see Aplauso in action for your business?
See how Aplauso can connect optional digital tipping, recognition, guest feedback, and configured Recovery workflows across your operation.
- Personalized walkthrough
- No commitment
- Built around your operation