Aplauso for Business

See what guests love. Know where to help.

Aplauso turns ratings, comments, and recognition activity into a clear view across teams and locations, so you can celebrate great work, recover rough moments, and keep improving with evidence.

See Aplauso in actionCreate a free Business account
  • No guest app
  • One location or many
  • Exact individual tip amounts stay personal
Product preview · Illustrative Demo data
Aplauso Business compares portfolio satisfaction, feedback coverage, location evidence, customer signals, and the next decisions to review.
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Guest moment

No app

How was your experience?

Evidence ready to review

Compare the signal, its coverage, and the next useful action.

The connected service moment

One guest moment. Two useful paths.

A strong response can become recognition. A rough response can become thoughtful follow-through. Both begin with the same simple guest experience.

The shared start

How was your experience?

A QR code opens a mobile web flow. No guest account and no app download.

Strong response

Let great work travel further.

  1. 1The guest recognizes a person or shared team.
  2. 2An optional cashless tip can follow.
  3. 3The moment becomes visible in team evidence.
Rough response

Give the moment somewhere useful to go.

  1. 1The guest can share a private note.
  2. 2The signal appears with its supporting context.
  3. 3An authorized leader can start owned Recovery.

Portfolio clarity

Know where to look first.

Compare satisfaction, feedback coverage, and customer movement across the places you are allowed to see. Aplauso keeps weak evidence visible instead of hiding it behind an average.

  1. 1

    Compare locations

    See where experience quality differs across the portfolio.

  2. 2

    Check the evidence

    Response counts and confidence travel with the conclusion.

  3. 3

    Choose the next decision

    Review risk signals and insufficient evidence from one queue.

Product preview · Illustrative Demo data

Aplauso Business organization view showing portfolio satisfaction, feedback coverage, a property with insufficient evidence, customer risk signals, and a decision queue.
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Product preview · Illustrative Demo data

An expanded Aplauso Recovery item shows an assigned owner, private guest context, recorded action history, and a controlled resolution step.
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Illustrative Demo scenario

Casey’s rating moved from 4.8 to 2.6 across three responses. Aplauso shows the observed change and lets an authorized leader decide whether to start Recovery. It does not call this a churn prediction.

Service Recovery

Give a rough moment a real owner.

Move from a relationship signal to accountable follow-through without losing the guest, evidence, or activity history along the way.

  1. 01

    See the signal

    Review the guest, visit, rating movement, and strength of evidence.

  2. 02

    Give it an owner

    Start Recovery, acknowledge the concern, and assign follow-through.

  3. 03

    Record the action

    Keep notes, next steps, and operating context together.

  4. 04

    Close the loop

    Preserve the resolution history and any confirmed recovery signal.

Performance with context

Make great work easier to see and easier to repeat.

Look beyond a raw score. Aplauso pairs satisfaction with response volume, consistency, and evidence confidence so celebration and coaching begin with context.

Adjusted satisfactionResponse volumeConsistencyEvidence confidenceInsufficient evidence stays visible

Governed Tip Sharing

Share the applause with rules everyone can understand.

Define eligible roles, simulate today’s active workforce, review the result, and publish a version for future tips. Earlier allocations keep the policy evidence used at the time.

  • Role-based eligibility
  • 100-share-unit simulation
  • Human review before publish
  • Amount-free version history

Aplauso records the business’s rule and attestation. It does not decide legal eligibility for a jurisdiction.

Product preview · Illustrative Demo data

Aplauso Tip Sharing simulation allocates 100 illustrative share units across active roles and keeps the result amount-free for review.

Meet Aria

Ask a question. Check the evidence. Stay in control.

Aria helps authorized leaders explore bounded Business data. A response carries its scope, period, evidence coverage, and useful places to investigate next.

Ask

Start with a practical operating question.

Check

Review the scope, period, and evidence behind the answer.

Confirm

Selected prepared actions still require a person’s approval.

Aria can make mistakes. Material customer and team decisions should be checked against the supporting evidence.

Product preview · Illustrative Demo data

Aria shows the exact scope of an illustrative Demo-data refresh, the before-and-after preview, a live-data boundary, and separate Confirm and Cancel controls.

Built for service businesses

Shape Aplauso around the way your service works.

Start with the people, places, and service moments that matter most. Expand the structure when the first rollout earns it.

Hotels

Rooms, front desk, housekeeping, valet, and guest services.

Explore the fit

Resorts

Many venues, service areas, and guest touchpoints.

Explore the fit

Tours & Transportation

Drivers, guides, routes, shuttles, and passenger moments.

Explore the fit

Fitness & Wellness

Appointments, classes, treatments, and member care.

Explore the fit

Banquets & Catering

Shared-service teams across events and venues.

Explore the fit

Home Services

Cleaning, landscaping, moving, and field-service teams.

Explore the fit

Trust through clarity

Useful context, with the important boundaries left visible.

Exact individual tip amounts stay personal

Business views can show participation, policy, and recognition evidence without exposing exact individual tip earnings.

Evidence quality stays visible

Small samples are not dressed up as certainty. Insufficient evidence remains an explicit state.

Demo stays separate from Live

Explore illustrative service patterns in a clearly marked Demo environment before shaping a live rollout.

A few things worth knowing

Direct answers before you start.

What is Aplauso Business?

Aplauso Business is satisfaction and service-recovery software for service businesses. It connects guest ratings and comments with location comparisons, team performance, owned follow-up, and governed recognition.

Is Aplauso more than digital tipping?

Yes. Tipping is one optional part of the guest moment. Aplauso also helps operators understand satisfaction, compare teams and locations, identify relationship signals, manage Recovery work, and recognize strong service.

How does service recovery work?

Aplauso can surface a concerning guest signal so an authorized Business user can review the evidence, start a Recovery item, assign ownership, record action, and preserve the resolution history.

How does Aplauso compare performance fairly?

Performance views pair satisfaction with response volume, consistency, and evidence confidence. When there is not enough evidence, Aplauso says so instead of presenting a small sample as certainty.

Can managers see an employee’s exact tip earnings?

Exact individual tip earnings stay personal. Business views focus on participation, recognition activity, policy rules, and operating evidence without turning personal earnings into a leaderboard.

Does Aria make changes on its own?

No. Aria answers questions from the Business scope, shows source and coverage context, and can prepare selected actions for review. A person confirms before a supported change is applied.

Does Aplauso work for one location or many?

Both. A single-location manager can focus on one operation, while authorized portfolio leaders can compare satisfaction, evidence strength, and customer movement across multiple locations.

Can I explore Aplauso before using live business data?

Yes. Aplauso supports clearly separated Demo properties with illustrative service patterns, so you can explore the Business workspace before shaping a live rollout.

Put your first service moment in motion

Start with one service moment. Build from what works.

Create a free Business account, add the people and places behind the service, and shape the guest experience around the moments that matter most.

Create a free Business accountTalk through a rollout