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Comment fonctionne Aplauso

Un moment côté client. Trois résultats connectés.

Aplauso offre aux clients un moyen simple de répondre, aux professionnels un espace personnel pour recevoir reconnaissance et pourboires, et aux entreprises des éléments autorisés pour célébrer et assurer le suivi.

  1. Client

    Le client répond

    Un code de reconnaissance personnel ou partagé ouvre une expérience web mobile. Le client évalue le service et peut laisser un avis sans créer de compte.

  2. Reconnaissance

    Le moment arrive au bon destinataire

    Lorsque le parcours le permet, le client peut remercier une personne ou une équipe et choisir d’ajouter un pourboire numérique.

  3. Contexte

    Chaque partie reçoit ce qui lui revient

    Solo rassemble l’activité personnelle Rewards. Les utilisateurs Business autorisés reçoivent des éléments de service encadrés et les outils de suivi disponibles.

1 · The guest experience

Easy to understand in the moment.

The rating comes first. From there, the guest can share feedback and, when supported by the flow, add an optional tip directed to the matching person or team.

  • Open from a reward code or link

    The experience runs in a mobile browser with no guest account.

  • Respond before deciding about a tip

    A completed rating provides the service context for the optional recognition step.

  • Keep the next step appropriate

    Strong and concerning responses can lead to different, clearly explained paths.

Aplauso connects a completed guest rating with an optional digital tip directed to the matching person or team and service context.

Aplauso guest simulation ready for a guest to rate Sarah's service

Interactive product simulation. No payment is processed.

Aplauso Rewards screen showing a personal reward code and shareable link

2 · The Solo experience

Recognition stays connected to the person who earned it.

The Aplauso Rewards app and Solo dashboard are two screens for one individual account, whether that person works independently or as part of an Aplauso Business.

Personal reward code

Keep the code and shareable link close at hand.

Ratings and feedback

See the guest responses connected to your service.

Tips and wallet

Follow personal tip activity and wallet movement.

Accomplishments

Celebrate service milestones as they happen.

Explore Aplauso Solo

3 · The Business experience

Guest evidence becomes useful operating context.

Business views connect permitted ratings and feedback to the people, teams, locations, evidence strength, and supported follow-up behind the service.

Product preview · Illustrative Demo data

Aplauso Business organization view showing satisfaction, feedback coverage, evidence strength, customer signals, and a decision queue

Understand satisfaction

Compare permitted teams and locations with response volume, confidence, and insufficient-evidence states left visible.

Give Recovery an owner

Review a concerning signal, decide whether to start Recovery, assign an eligible owner, and preserve the action history.

Recognize without exposing personal earnings

Review participation and service evidence while exact individual tip amounts remain personal.

Feedback boundary

Aplauso connects guest ratings and feedback to permitted service context so operators can review the evidence, recognize strong work, and decide where follow-up may be appropriate.

Recovery boundary

Configured Recovery can turn a concerning guest signal into an owned item with status, notes, recorded actions, and resolution history.

Clear boundaries by design

Connected does not mean everyone sees everything.

Guest

Uses the mobile experience without an Aplauso account and chooses what to submit.

Solo

Keeps personal Rewards activity, wallet information, and exact individual tip amounts personal.

Business

Receives only the service evidence and operating scope an authorized user is permitted to review.

The plain-language answer

Aplauso connects recognition, optional tips, and service evidence.

Aplauso is a digital tipping and guest feedback platform for independent service professionals and service-led businesses. Guests respond from their phone, recognition reaches the matching person or team, and permitted Business users receive the appropriate service context.

Who it is for
Guests, Solo users earning recognition and tips, and Business operators reviewing permitted service evidence.
How it works
A guest opens a reward code or link, rates the service, and can leave feedback or an optional digital tip. No guest account or app is required.
Supported capabilities
Guest ratings and feedback, optional tipping, Solo Rewards activity, evidence-aware Business views, configured Recovery, governed Tip Sharing, and confirmation-required Aria actions.
What is conditional
Available payment methods, Recovery routing, shared-team allocation, Business scope, and commercial terms depend on the configured rollout and permitted account.
What Aplauso is not
Aplauso is not payroll, a CRM, a workforce scheduler, a promise of higher earnings or public-rating results, or an autonomous business operator.
Pricing facts
A Solo profile is free to create. Aplauso does not publish one universal Business price; live rollout and payment terms must be confirmed for the intended scope.

How Aplauso works

Direct answers about the product loop.

What happens when a guest uses an Aplauso reward code?

The code opens a mobile web experience where the guest can rate the service, leave feedback, and, when the flow supports it, recognize the matching person or team with an optional tip.

Does a guest need an Aplauso account or app?

No. The guest experience runs in a mobile browser and does not require an Aplauso account or app download.

What does a Solo user receive?

The Aplauso Rewards app and Solo dashboard keep the individual service professional connected to their reward code, ratings, feedback, tip activity, wallet, and accomplishments.

What does Aplauso Business receive?

Authorized Business users can review permitted satisfaction and service evidence, compare teams or locations, manage supported Recovery work, and govern shared recognition.

Can Business users see an individual’s exact tip earnings?

No. Exact individual tip amounts remain personal. Business views focus on permitted service, participation, policy, and recognition evidence.

Is a low rating automatically treated as a customer loss?

No. Aplauso presents the available signal and supporting evidence. An authorized person decides whether follow-up is appropriate.

Comment fonctionne Aplauso | Clients, Solo et Business | Aplauso