Reward great service
Optional digital tipping for guests
Optional digital tipping + Guest feedback
Recognition and optional tips for professionals. Guest feedback with service context for businesses.
Optional digital tipping and guest feedback connect appreciation with permitted service context. Configured Recovery supports documented follow-up where available.
I'm a Professional
Start collecting tips
I run a Business
Grow my business
Easy for guestsOptional digital tippingGuest feedbackConfigured follow-up
Built for better service and better business
Aplauso connects optional guest recognition and digital tipping with feedback and permitted service context, so eligible teams can review what was recorded.
Guest feedback
See guest feedback. Review permitted service context.
Keep evidence and response volume visible
Compare teams, roles, and locations
See guest feedback. Review permitted service context.
Configured Recovery supports assigning eligible owners to follow-up.
Industries we serve
Purpose-built for service. Flexible for every team.
Hotels
Digital tipping and guest feedback for hotel teams
Resorts
Property-wide coverage for high-touch guest experiences
Tours & Transportation
For drivers, guides, shuttles, and passenger operations
Fitness, Beauty & Wellness
Connect recognition, feedback, and service context
Banquets & Catering
Shared recognition and feedback for event teams
Entertainment
Cashless appreciation and audience feedback for performers
Home Services
Digital tipping for crews and field service professionals
Simple for customers. Powerful for teams.
One connected flow makes recognition easy, keeps tipping optional, and gives businesses service context they can act on.
1. Rate
No customer app required
2. Recognize and tip
They can recognize the person or team who helped them and leave an optional cashless tip.
3. Configured follow-up
Configured Recovery supports assigning eligible owners to follow-up.
4. The loop is documented
Keep evidence and response volume visible
Choose your path
Simple for customers. Powerful for teams.
Aplauso gives professionals a clear path to recognition and businesses a clear view of service. Neither side is an afterthought.
Aplauso Solo
For independent professionals
Make it easier for customers to recognize your work, leave feedback, and tip without cash or a guest app.
- Create a professional tipping profile
- Accept optional cashless tips
- Collect ratings and recognition
- Share one simple code or link
- Build a visible history of great service
Aplauso Business
For service businesses
Connect customer feedback, employee recognition, tipping, and configured service recovery in one platform.
- Recognize strong staff performance
- Configured manager alerts
- Configured Recovery supports assigning eligible owners to follow-up.
- Compare teams, roles, or locations
- Keep evidence and response volume visible
The operator view
See guest feedback. Review permitted service context.
Aplauso connects optional guest recognition and digital tipping with feedback and permitted service context, so eligible teams can review what was recorded.
Compare teams, roles, and locations
Keep evidence and response volume visible
Give supported recovery work an owner
Good morning
Service overview
Overall rating today
4.7
Based on recent responses
Recognition activity
84
Recognition this week
Service momentum
Improving
Weekly trend
Weekly rating trend
Service signal
M
T
W
T
F
S
S
Recovery alert · Demo
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
Awaiting an eligible owner
Service recovery
The loop is documented
Configured Recovery supports assigning eligible owners to follow-up.
Configured manager alertsConfigurable escalationRole and location contextConfigured follow-upRecovery history
Recovery alert · Illustrative
Customer requested follow-up
Room 418 · Housekeeping · Submitted 4 minutes ago
- 01
A concern is shared
A customer submits a low rating or private note.
- 02
Configured manager alerts
Configured routing and scope help surface the concern to an eligible manager.
- 03
Configured follow-up
The owner can acknowledge, investigate, and record actions.
- 04
The loop is documented
Notes, status, resolution, and lifecycle history stay connected.
Recovery support depends on configuration, scope, and user permissions. It does not guarantee every concern will be resolved.
A clearer service moment
Guest feedback with service context
Aplauso connects optional guest recognition and digital tipping with feedback and permitted service context, so eligible teams can review what was recorded.
Without Aplauso
- Customers leave without an easy way to tip
- Feedback arrives after the moment has passed
- Private concerns have no clear recovery path
- Great employees are easy to overlook
- Managers rely on fragmented information
With Aplauso
- A clear way to recognize great work
- See guest feedback. Review permitted service context.
- Configured Recovery supports assigning eligible owners to follow-up.
- Keep evidence and response volume visible
- Recognition, feedback, and trends connect in one view
Platform capabilities
Optional digital tipping, guest feedback, and follow-up in one guest flow
A practical set of connected tools for professionals, service teams, and multi-location operators.
Codes and shareable links
No customer app required
Individual and team profiles
Optional cashless tipping
Ratings and private feedback
Configured manager alerts
Staff recognition
Multi-location hierarchy
Role and department reporting
Analytics and trends
Service recovery workflows
Governed tip distribution
Availability and visibility depend on rollout configuration, account scope, permissions, and supported workflows.
Frequently asked questions
Clear answers before you start
The essentials for professionals, service teams, and operators.
Do customers need to download an app?
No. Customers open the Aplauso experience from their phone and can rate, recognize, and optionally tip without installing an app.
Can I use Aplauso if I work independently?
Yes. Aplauso Solo gives independent professionals a profile, a shareable reward code or link, activity, recognition, and tipping tools.
What does Aplauso give a service business?
Aplauso Business connects permitted rating evidence, recognition, team and location comparisons, trends, and supported recovery workflows.
Is every customer required to leave a tip?
No. Tipping is optional. The guest flow starts with the service experience and supports appropriate feedback and recovery paths.
Choose your path
Choose the Aplauso experience built for you.
I'm a Professional
Start collecting tips
I run a Business
Improve service and grow